This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. Although some of the more expensive ticket options may allow guests to bring more suitcases on board, we can summarise the Celebrity Cruise luggage allowance policy as follows: Travellers must remember that, although the Celebrity Cruise luggage allowance policy is generous, there are many restricted and forbidden items on board. Luggage Valet . Please note that the upgrade package may differ from the upgrade package offered by the airline. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. Guests must be fully toilet trained to enter the pools or whirlpools. A binding contract between us only comes into existence when we send out our Confirmation Invoice. Please contact your Personal Cruise Specialist or your travel agent for further details. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Celebrity Cruises allow guests to bring on unlimited water or soda when they embark or in port. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. While your stateroom will come stocked with premium bath amenities, you might want to bring travel-sized bottles of your preferred products, too. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. force majeure as defined in section 5.10. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. Your choice of Cruise Only Rates & All Included Rates. Some flights will involve a change of aircraft. More expensive tickets give guests the option of a higher Celebrity Cruise luggage weight. Cruise Line: Alcohol allowance per passenger: Non-alcoholic drinks allowance per passenger: Carnival: . This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Do you want to know more about Celebrity Cruise luggage restrictions? They explain this is so that the allowance is similar to airline restrictions, as many passengers . Fly-cruise package: one bag under 20 kg or following the airlines' luggage policy. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. However, luggage must remain within a reasonable limit. The allowance is two bottles per stateroom. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Copies will be available from our suppliers. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. General information on travel vaccinations and a travel health checklist is available on the NHS website. The last evening onboard, simply place your checked bags outside your door. Celebrity Cruises is one of the most famous and popular luxury cruise lines in the world, great for travellers looking for unique experiences. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. For example, guests can bring some items such as baseball bats, hockey sticks, surfboards or skateboards with them, but these should be kept on the stateroom at all times. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. . OUR BENEFITS. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. Please check with your airline for details. All guests should ensure they have appropriate personal travel and medical insurance before departure. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. Governments and public authorities continue to develop their policies and change their rules. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. It takes just a few minutes to acquire the tags and fill out your information with the porter. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Pools**. Please email airsupportuk@celebritycruises.com. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. 5.10 What about circumstances which are outside of your control? The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. A Classic Non-Alcoholic Package starts from $18pppd and includes the likes of fresh-squeezed juices, premium coffees and teas, and bottled water. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. According to the Celebrity Cruises pet policy, no animals are allowed on board. 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