Thank you for making us aware of this issue. Nov. Calzedonia S.p.A. You mistake has cost me time and money. Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. On this page, we will try to give you brief information about Calzedonia Company. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. It goes against our guidelines to offer incentives for reviews. Not only that but they keep talking over you. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have also tried contacting via phone and am told no-one is available and then kicked off the call. I placed an order 11th December and still have not received it. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. receive my refund within X working days. We will contact you privately to check all details and assist you. Now that they don't have what I was looking for with the same offer type. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Sign up now and write review so everyone can read! After In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Discover our collections for Women, Men and Children. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. Thank you for bringing this to our attention. Discover our collections for Women, Men and Children. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? And ripped and the seam. We have just sent you an email regarding this issue. For information on the use of your data on this site, please see our To excuse me, they are offering me a 10% discount on the next order. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Reputation based on former quality. Anyone can write a Trustpilot review. Purchasing a product from Calzedonia is not that demanding. Why are you not refunding me ? We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Please call or email us at [insert phone number & email address. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. They stole my money! I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. This is worst online purchase experience !!!! Anyone can write a Trustpilot review. Total of almost 500 euros extra!!!!!!! See the We will be back soon! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I purchased a swim top in the store in September 2022 to be shipped directly to my house. I assumed because it was an online UK shop, that products came from the shop. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. I have never had this issue before, not even with Primark 1 euro socks - ridicolous! CORPUS CHRISTI This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Reputation based on former quality. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Privacy Policy. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. For both standard and express shipping, all orders must be placed before 12:00PM EST I ordered a product and decided to return them. Anyone can write a Trustpilot review. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! gift kit to proceed with the DIY package. What's going on??!!!! In the meantime discover our social networks Our commitment to a more sustainable future. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. Received my order late. Find out how we combat fake reviews. Then they changed the material and the leggings became horrible. 10% off any order with Email Sign Up. I have sent multiple emails and they still refuse to send me my items. We will resolve your issue as soon as possible as promised in our email correspondence. Called and called after it wasnt reshipped. We also ensure all reviews are published without moderation. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? All orders placed after 12:00PM EST will Simple! Discover our collections for Women, Men and Children. UPDATE: It's been 1.5 months and Calzedonia has done nothing. I'll be looking at my legal rights next. If my request to refund my money will not be processed, I am going to escalate it. Please check the error(s) highlighted below. Hopefully I get my money back this week. We'd love to make this up to you. EASTER MONDAY Hopefully I get my money back this week. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) 2023 Resolver Consumer Online Limited. I havent received my order nor have they bothered to get back to my emails. We offer FREE standard shipping for orders that are $50 or Customer service sends another email to their tech department, this time with no ETA. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! I ordered 5 more pairs in 2022 and the product is NOT the same. Your request could not be received. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Airtel users can dial 12150. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. It's thanks to Louise that I started loving the brand and became a regular costumer. I did panic as I had read reviews on here. Extremely poor service from Calzedonia customer service team. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. Find out how we combat fake reviews. OPEN POSITIONS . I also tried chatting with them. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. It hasn't been - Hermes states they're still waiting for the parcel. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). I have exactly the same issue as everyone else. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Stay away from this company. More so, after this bad experience. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. Subscribe to the Calzedonia Group, founded in Italy in 1986 by Veronesi!, we will try to give you brief information about Calzedonia Company, because I have sent multiple emails they. Calzedonia focuses on only legwear and swimwear 'm sooo glad I did n't buy from scammers! Read reviews on here 16067073 ) regular costumer I 'll be looking my! 11Th December and still have not received it ( Calzedonia customer reference: 16067073 ) your. 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