Increasing employee satisfaction, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Birla Institute of Technology and Science, Pilani, Jawaharlal Nehru Technological University, Kakinada, Bachelor of Law (DU LLB Entrance Exam NOTES), Colonialism and Nationalism in India (12327905), Bachelors of Business Administration (BBA), Engineering (Automobile, Industrial, Mechanical) (2141905 ), Bachelor in Business Administration (BBA107), Masters in business administration (MB502), Computer Science and Engineering (CS8493), Laws of Torts 1st Semester - 1st Year - 3 Year LL.B. 4_-_Project_Closing. Meet with existing team members 3. She also examines the project plan from a completed Sauce & Spoon project for information that could help the team complete the tablet rollout. Sauce & Spoon Project Plan S. No. These could be features, functionalities, and documentation that actually generate revenue. Sauce & Spoon may not be running version 3.0 of their POS software; The waitstaff hasn't been trained on the tablets yet; Apr 24, 2021. uploaded files. to use Codespaces. XLSX, PDF, TXT or read online from Scribd, 82% found this document useful (11 votes), 82% found this document useful, Mark this document as useful, 18% found this document not useful, Mark this document as not useful, Save Activity Template_ Project Plan For Later, Select branding and design package for tablets, Design mockup and upload software on tablets, Manager trains and test back of house staff at North Location, Milestone: Train management and staff at North Location to use, Milestone: Implement running of new tablet system at Downtown, Manager trains and test back of house staff at Downtown, Miletsone: Determine survey result of using new tablet system, Seydou has informed us Terrific Tablets will offer the tablet service, Terrfic Tablets offers branding packages as a se, Seydou will work with the marketing departement to ascertain branding, Seydou will work with Terrific Tablets to select an electrician ideal for the job, Do not sell or share my personal information. 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Project Plan Sauce and Spoon.xlsx README.md Test Launch Findings Sauce and Spoon.pptx README.md Sauce-and-Spoon These are the various documentations created for project Sauce and Spoon, aimed at rolling out vendor tablets in order to facilitate restaurant operations Course Hero is not sponsored or endorsed by any college or university. sauce & spoon project task milestone: select tablet vendor research tablet models select tablet model select tablet vendor create contracts and statement of works for vendor milestone: install tablets identify electrician to install tablets create contract and sow for electrician receive tablets schedule an appointment with eletrician install Project scoping and planning, risk management, continuous process improvement, budgeting and procurement, effective stakeholder communication with work management software. This is hoped to decrease table turn time, increase average daily guest counts, DATE: 03/01/21. Sauce & Spoon Project Plan Task ID Milestones/Tasks number 1 Milestone: Receive tablets at North and Downtown restaurants 1.1 Select a tablet vendor 1.2 Create contracts and statements of work for vendor 1.3 Select tablet type that is ideal for tabletop 1.4 Select branding and design package for tablets Ensure integration with the existing POS system, In-Scope: Raising check total restaurant locations - North and Downton. communicate specific guest requests to the kitchen more directly to cut food waste. Initiation . No description, website, or topics provided. Activity Template_ Sauce & Spoon Closeout Report DOCX File Demonstrated effective communication techniques for making accurate time estimates for project tasks. Increasing profits, Building out a project plan You will examine project documentation, conduct online research, and analyze key conversations to identify tasks and milestones and then document and prioritize them in a project plan. Sauce & Spoon will launch a pilot program that installs tabletop menu tablets in two of our existing locations (North and Downtown - bar section) throughout Q2. Reducing waste These are the outputs the project delivers to external stakeholders and clients. which included hands-on, practice-based assessments in initiating, planning and running both traditional and agile projects. intsalling one tablet first and note any issues. that. Step 1: Choose a Solution Not every piece of new technology is right for every restaurant. These are the various documentations created for project Sauce and Spoon, aimed at rolling out vendor tablets in order to facilitate restaurant operations. In two (2) pilot locations (S&S Downtown and S&S North), the menu tablets were successfully test-launched to 50 friends and family. Coordinating staff and internal resources. Increasing average daily guest count They can demonstrate how their individual tasks connect to other tasks in the project. Do you want full access? Sauce & Spoon Project Plan Task Milestone - Tablet selection and acquisition Determine number of tablets needed for each area get the tablets Milestone - Branding Complete Select the branding design and package Get sign off on the branding and design package Milestone - Complete functionality for tablets Integrate software with POS A tag already exists with the provided branch name. More info. Increase customer satisfaction by TBD %, Increse the number of appetizers ordered - 15% average increase overall, with During the project closing phase, the primary focus was working with, Conduct a formal closure of the procurement process and of the final project milestone, Confirm stakeholder acceptance of project deliverables, Reflect team successes through project retrospective, and, Develop project documentation (closeout report and impact report), We were able to launch the project on time, but we had to accelerate our tasks due to vendor delays, The delivered scope ended up larger than originally planned, as there were more moving pieces than initially planned for. Brush the steamer basket with a thin layer of oil to keep the fish from . You signed in with another tab or window. Test Launch Findings. Image: Teal pie chart showing budget cost estimations from Sauce & Spoon Project Charter. By using this site, you agree to its use of cookies. Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Work with GM @ Downtown location to identiy number of tablets. . Work with GM @ North location to identify number of tablets needed. Step-By-Step Instructions Step 1: Access the template Click the link to create a copy of the template. Impact Report Project Sauce and Spoon.pptx, Test Launch Findings Sauce and Spoon.pptx. Project Summary Sauce and spoon wants to launch a pilot rollout of tabletop menu tablets at two locations, Sauce & Spoon (North) & (Downtown) This is to improve customer ordering experience and increase sales Project Goals 1) Reduce turn table time by 30 mins by end of Q2. Functions and Philosopical Perspective on Art, Seeley's Essentials of Anatomy & Physiology Chapter 1-4, Leadership class , week 3 executive summary, I am doing my essay on the Ted Talk titaled How One Photo Captured a Humanitie Crisis https, School-Plan - School Plan of San Juan Integrated School, SEC-502-RS-Dispositions Self-Assessment Survey T3 (1), Techniques DE Separation ET Analyse EN Biochimi 1, Anthropology - Professor Steven Rousso Schindler, Chapter 1 - Summary Cultural Anthropology: a Problem-Based Approach, Introduction to Cultural Anthropology (ANT 121). Sauce & Spoon Menu Tablet Project Documents. Project Summary. Sauce & Spoon Test Launch Findings GTP Apr 24, 2021. Milestone: Identifying Staff - Roles and Expectations. Project Plan - Sauce _ Spoon Project Plan.xlsx Project budget.xlsx Project status report.xlsx RACI Chart - Phase 2.xlsx RACI chart - Phase 1.xlsx Risk management plan.docx Sauce _ Spoon Test Launch Findings.pptx Senior Stakeholder Email.docx Sprint Backlog.xlsx Stakeholder analysis and power grid.pptx Statement of Work (SoW).docx Summary Ppt.pptx Sauce & Spoon is a small restaurant chain that wants to meet its annual growth and expansion goals. Work with GM @ North location to identify number of tablets needed. The Keep Satisfied box (High Priority box, measured by high power, high interest), is Omar. Effective stakeholder communication You will learn to communicate and escalate project problems to stakeholders and to demonstrate your impact through effective reporting strategies. It, potentially blocks the decision for featured menu, Add featured menu items and coupon values to tablets, Dependent on marketing team designs, as well as, identifying featured menu items and coupon values, Work with tablet supplier to identify common issues and turn-around, Develop internal policy and troubleshooting guides for the tablet rollout, Assess work required to ensure tablets integrate seamlessly with, In order to work with the tablets, the FlatPlate OS, Develop a training program and rollout guide, Pre-training meeting to introduce tablets and changes, Seydou will train GMs and key staff on tablets, Work with GMs to coordinate, schedule, and hold meetings to discuss, Be sure to monitor staff response and address any, Identify bar section tables that need to be wired properly by electrician, Install one tablet to ensure proper installation and to identify any, Hire electrician to wire appropriate tables at Downtown location, half-days. Use tab to navigate through the menu items. They provide clear context about work project details. What precautions should a banker take in opening a new account? Stakeholder Analysis. The complete ring is dark grey, and the ring 95% complete is a powder blue. This project applies Project Management concepts from all stages of the project life cycle in the real world. Sauce & Spoon_Senior Stakeholder Email.docx, VTI, Visvesvaraya Technological University, 06 Activity-Template_-Sauce-Spoon-Test-Launch-Findings.pptx, Copyright 2022 Edmentum All rights reserved Question 6 What is the decimal, To produce the phoneme one must lower the mandible slightly produce tension in, Screenshot_20220626-202026_Drive_26_06_2022_20_48.jpg, TERMINATION & LAY OFF BENEFITS REGULATIONS 1980.pdf, QUOTATION that represents the persons philosophy Be creative Business cards are, variety of theoretically possible interpretations of sensory impressions 5 The, 19 If commercial banks reduce their holdings of excess reserves a the monetary, The communication system shall give remote access to all relevant patient, A client has a shoulder injury and is scheduled for a magnetic resonance imaging, 42 The two Jewish traditions that developed in Europe in the Middle Ages are, Downloaded by Haris Naeem harisnaeem2000yahoocom lOMoARcPSD17348834 46 ADHD is, 5 Solve 64 x 2 121 0 using square roots a 8 11 c No solution b 64 121 d 11 8 6 A. Decrease average table turn time by 30 min Access to all documents. Phase one in blue, phase two in red, and phase three in yellow. Then add time estimates for 5-10 additional tasks to the project plan. Sauce & Spoon Project Plan WBS Task 1 Milestone: Initiation Install tablets in the bar areas at the Downtown and North 1.1 restaurant locations 1.2 Plan meeting with staff to kickoff project 2 Milestone: Sourcing 2.1 Generate quotes and review costs 2.2 Researching tablet features 2.3 Comparing tablet prices Strategic Management Multiple Choice Questions, Distributed Systems Concepts and Design Excercise Solutions, What is Research & Research Methodology-Dr. ASM, Ip5Digital Image Processing 15EC72 Module-5, Contract- II - 2014 15 model question paper with answers, Summary Paper: Environmental Law Notes By Praveen Kumar, 540 phrasal-verbs-test-exercises-multiple-choice-questions-with-answers-advanced-level-41 englishtestsonline, Internship Report FOR Accounting and finance, Lukmaan IAS Ethics Handwritting Notes [upscpdf. . Digitalize the ordering process and ensure staff training to have a smooth and Decreasing table turn time okrs and survey results. Create a launch day plan: staffing, troubleshooting, etc. Create troubleshoot/support plan 4. Risk Plan. Status Report. Hire electrician to wire appropriate tables at North location, Hold test run with staff family and friends in order to mimic full service, Collect feedback from test run and identify ways to improve, Prepare for launch day by coordinating and identifying outstanding, Milestone: Install Upgraded Devices Post-Launc, Primary Concepts Of Adult Nursing II (NUR 4110), Statistical literacy in Psychology (Psy 260), Foundational Literacy Skills and Phonics (ELM-305), United States History, 1550 - 1877 (HIST 117), Introduction To Computer And Information Security (ITO 310), Survey of Old and New Testament (BIBL 104), Introduction to Computer Technology (BIT-200), Creating and Managing Engaging Learning Environments (ELM-250), Professional Application in Service Learning I (LDR-461), Advanced Anatomy & Physiology for Health Professions (NUR 4904), Principles Of Environmental Science (ENV 100), Operating Systems 2 (proctored course) (CS 3307), Comparative Programming Languages (CS 4402), Business Core Capstone: An Integrated Application (D083), Lesson 6 Plate Tectonics Geology's Unifying Theory Part 2, Ethan Haas - Podcasts and Oral Histories Homework, Ch. Moving forward in improving customer satisfaction, I recommended focusing on the 10% waiter-only population (see left) through incorrect menu preparations. Train the staff to update the menu. They can illustrate when they need to complete their individual tasks. Project Charter: Sauce & Spoon Tablets Pilot. Sauce & Spoon customers report dissatisfaction in their experience due to high table turn times and incorrect food orders. Test the tablets integrated with POS system. intsalling one tablet first and note any issues. . Sauce and Spoon - As a a plan As a a plan University SRM Institute of Science and Technology Course Computer Science (18PYb151J) Book titleAuditing and Assurance Services: an Applied Approach AuthorIris Stuart Academic year2022/2023 Helpful? initiating, planning and running both traditional and agile projects. Image: Waiter gesturing to a menu-ordering tablet at a tablet, where customers are drinking red wine. Determine if we will purchase and store backup tablets for emergencies, Assess available tablet options and specs from the supplier that meet, Create contract and statements of work for tablet vendor, Buy and receive the correct number of tablets, Due to disruption in supply line, our originally ordered, tablets were unable to arrive in time for launch and, Milestone: Prepare for rollout w/ Internal T, Is this something that we can hold off on? If nothing happens, download Xcode and try again. uploaded files. Cnhfic GRQ ikahtekn scrveacs kn cham thfict, Enaiudc phylcnt scaurety thioeng pkents en whetsthjj trheneng, Rrc-trheneng lccteng tk entrkduac thficts hnd amhngcs tk sthjj, Trhen lhnhgclcnt, JKM sthjj, hnd FKM sthjj. . Non-Profit Persuasive Speech Assignment Fall 2018 Mc Graw Hill Connect COMS100 Ch 10 Mc Graw Hill Connect COMS 100 Ch8 Informative speech outline - Owen Motsay Informative Speech to look at Bat Speech Outline - Bats and Their Importance to Our World Persuasive Speech Outline Technology has isolated Preview text Sauce & Spoon Project Plan PROJECTS Sauce & Spoon Tabletop Tablet Menu Rollout Coursera Google Project Management Capstone Project This project applies Project Management concepts from all stages of the project life cycle in the real world. This is a preview. Decrease meal comp by decreasing the number of food send-backs by TBD% Leading project planning sessions. Communicate with all floor staff (chef, waitress, shift managers, kitchen staff) 4. Completed a project charter and used it as a tool to align project scope and goals among stakeholders. 12 Test Bank - Gould's Ch. uploaded files. Project and documents detailing implementing tablets to the Sauce & Spoon restaurants to reduce costs and streamline processes. While this may seem obvious, any technology solution you choose should correctly address the pain points your restaurant is experiencing. targeted for a 20% increase sauce & spoon projec task milestone: procure tablets work with gm @ north location to identify number of tablets neede create contract and statements of work for tablet vendor buy and receive the correct number of tablets milestone: prepare for rollout w/ internal teams work with carter on possible menu revamp add featured menu items and coupon Tablet rollouts to more dining sections in our pilot locations and other Sauce & Spoon restaurants will allow customers a quicker, more satisfying dining experience. Preview text Project Charter: Menu Tablets Plan. Image: White background with a multi-colored stakeholder analysis. Sauce & Spoon Tabletop Tablet Menu Rollout. In this project, SMART goals were set from understanding stakeholder communication , Stakeholder management and coalition is practiced, task estimations are made, quality control metrics were set, and survey data was evaluated against company OKRs. TeamBets is an online sports book that aims to connect inexperienced betters with veterans who can then pool money and bet on their behalf through cryptocurrency entity wagering. DNS METHOD FOR GLUCOSE ESTIMATION(WRITTEN FORMAT). Learned strategies to facilitate a productive retrospective by encouraging participation, accountability, and positivity. completed six courses, developed by Google, included hands-on, practice-based assessments. Envetc jrecnds hnd jhleiy tk dk h tcst run kj tmc thficts. Work fast with our official CLI. Determine if we will purchase and store backup tablets for emergencies, Assess available tablet options and specs from the supplier that meet, Create contract and statements of work for tablet vendor, Buy and receive the correct number of tablets, Due to disruption in supply line, our originally ordered, tablets were unable to arrive in time for launch and, Milestone: Prepare for rollout w/ Internal T, Is this something that we can hold off on? The following items represent some of the work I completed for the Coursera certification in Spring 2021. . Upgrade POS system. During the project I: Analyzed project documents and supporting materials to identify project requirements, evaluate stakeholders and problem-solve. resulting in increased profits You create the following encryption scopes for storage1: Scope1 that has an encryption type of Microsoft-managed keys , Question 17 of 28 You have an Azure Storage account named storage1 that is configured to use the Hot access tier. ordering and an integrated point-of-sale system to help guide decision-making guests to order through tablets as soon as they arrive at the restaurant and through Go Premium and unlock all 3 pages. Train management, FOH staff, and BOH staff. Step 4: Add time estimates for other tasks in the project plan. and turnover As one way to meet these goals, they've decided to launch a pilot project to test out the impact of installing new tabletop menu tablets. Built a project plan by examining project documentation, conducting online research, analyzing critical conversations to identify tasks and milestones, and then documenting and prioritizing them in a project plan. Apr 24, 2021. The Monitor box (Minimum Effort, measured by medium to low power and low interest) is green with Nia and Zane. fast integration Closeout Report . Learned how to communicate and escalate project problems to stakeholders and demonstrated my impact through effective reporting strategies. Sauce & Spoon locations are also experiencing a high employee turnover rate. The following items represent some of the work I completed for the Coursera certification in Spring 2021. Use a saute pan or skillet with a lid, and fit the pan with a metal steamer basket. Download. Project planning deliverables include documentation like the project scope, the project charter, the project schedule, budgets, and other artifacts. The purpose of this project is to enable Save. Project and documents detailing implementing tablets to the Sauce & Spoon restaurants to reduce costs and streamline processes. Increase average daily guest count by 10% Judicial Review of Industrial Awards LABOUR LAW. Process Initiation Planning Execution Closing Reference https://www.coursera.org/professional-certificates/google-project-management Food waste reduction and order return rate Step-By-Step Instructions Step 1: Access the template To use the template for this course item, click the link below and select "Use Template." Link to template: Closeout Report OR If you don't have a Google account, you can download the template directly from the attachment below. There was a problem preparing your codespace, please try again. This site uses cookies from Google to deliver its services and to analyze traffic. Sauce & Spoon Project Plan. 1 Milestone: Receive tablets at North and Downtown restaurants 1.1 Select a tablet vendor 1.2 Create contracts and statements of work for vendor 1.3 Select tablet type that is ideal for tabletop 1.4 Select branding and design package for tablets 1.5 Update menu interface to . Milestone : Launch Readiness. Use Git or checkout with SVN using the web URL. Staff training Decrease table turn time by 30 min and this will lead to reduced guest wait time Project Charter Planning stakeholder analysis Sauce & Spoon will launch a pilot rollout of tabletop menu tablets at two of their restaurant locations for the bar section in order to turn tables more quickly, serve more guests and create data points to track quality metrics. This project shows a single iteration of the design cycle within the Four-Stage Model of Human Centered Design. Archtc h ihunam dhy pihn0 sthjjeng, trkuficsmkkteng, cta. Sauce & Spoon Project Plan Task Notes Start Date Due Date Duration Task Owner Status PHASE ONE PHASE TWO PHASE THREE PHASE FOUR WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12 increasing the number of appetizers ordered by 15% Coursera/Google Project Management Certificate. Communciate with all managers 2. Question 6) As a project manager, you're the main supporter of your project plan. Defined and described quality management standards and evaluated against those standards to ensure that the project achieved the required quality. During the project execution phase, the primary focus was implementing the iterative management strategies of: Responding quickly to rapidly-changing business factors, Empowering team decision-making through streamlining processes, and, Consistent team and stakeholder communication to maintain project quality. Storage1 has a container named container1 and the lifecycle management rule with. and increasing daily guest count Coursera/Google Project Management Certificate. From left to right: Training fees: 20%, hardware and software implementation: 59%, maintenance of tablets: 10%, website and menu redesign: 10%, and customization fees: 1%. 2) Reduce food wastage from orders taken incorrectly by 100% by end of Q2 Implement a post-dining survey to assess customer satisfaction. (Laws of Torts LAW 01). Generated evaluation questions from survey questions and recognized how to share qualitative data effectively. Sauce & Spoon was my capstone project for the Google Project Management course. While I currently work as a content project coordinator, and have worked as a crew coordinator in the past, I cannot show internal documents, pages, or projects. Hire electrician to wire appropriate tables at North location, Hold test run with staff family and friends in order to mimic full service, Collect feedback from test run and identify ways to improve, Prepare for launch day by coordinating and identifying outstanding, Milestone: Install Upgraded Devices Post-Launc, Intro to Professional Nursing (NURSING 202), Child and Early Adolescent Development and Psychology (ELM 200), Health Assessment Of Individuals Across The Lifespan (NUR 3065L), Bachelor of Secondary Education Major in Filipino (BSED 2000, FIL 201), Child and Adolescent Psychology (PSY-355), Pre service firefighter education and training (FSC-1106), Curriculum Instruction and Assessment (D171), Professional Application in Service Learning I (LDR-461), Advanced Anatomy & Physiology for Health Professions (NUR 4904), Principles Of Environmental Science (ENV 100), Operating Systems 2 (proctored course) (CS 3307), Comparative Programming Languages (CS 4402), Business Core Capstone: An Integrated Application (D083), General Chemistry I - Chapter 1 and 2 Notes, MMC2604 Chapter 1 Notesm - Media and Culture: Mass Communication in a Digital Age, TB-Chapter 21 Peripheral Vascular System and Lymphatic System, ECO 201 - Chapter 2 Thinking like an economist part 2, The Deep Dive Answers - jdjbcBS JSb vjbszbv, EDUC 327 The Teacher and The School Curriculum Document, NR 603 QUIZ 1 Neuro - Week 1 quiz and answers, Lesson 3. Image: Donut chart fading from teal to light purple of data answering, Keeping this dining experience in mind, what is your preferred dining experience? Data left to right: Tablets Only: 40%, Tablet/Waiter Mix: 20%, Waiter Only: 10%, No Preference: 30%. Image: Progress ring representing 95% of the project budget used as represented in the closeout report. This Neural Network utilizes LSTM Recurrent + Regression models to predict future closing prices ultimately achieving a 67% accuracy and theoretical 62% ROI. 3_-_Project_Execution. Stakeholder Analysis. Milestone 1: Acquire and Implement Tablets, Create contracts and statement of work from vendors, Get the tablets shipped to North and Downtown locations, Install tablets at the bar areas in the North and Downtown locations, Connect Sauce & Spoon marketing team with terrific tablets for branding, Implement a post-dining survery to assess customer satisfaction, Milestone 2: Train all staff on use of tablets, Schedule meeting with the GM and staff to create a training plan, Schedule training for a small group of managers, Schedule second training session with waitstaff at each location, Have the managers facilitate the second training session for waitstaff, Milestone 3: Conduct a test run and acquire feedback, Hold a meeting for staff regarding the family and friends test run, Schedule a date and time for the family and friends event, Create a survey to collect feedback from friends and family, Invite friends and family to do a test run of the tablets, Seydou recommends that the training should be done, by someone they trust, like a GM or staff member, otherwise they may be resistant to change, Gilly reccomends to do a test run with friends and family, Access to our library of course-specific study resources, Up to 40 questions to ask our expert tutors, Unlimited access to our textbook solutions and explanations. You will also demonstrate effective communication techniques for making accurate time estimates for project tasks. Menu Tablets is a pilot rollout of tabletop menu tablets in the bar area at two Increase average check total to $75 by selling more appetizers and beverages, From left to right: Training fees: 20%, hardware and software implementation: 59%, maintenance of tablets: 10%, website and menu redesign: 10%, and customization fees: 1%. A rlpy L 5SLK65aci-ciy-g af77852692 bf4a8db83cd143ce77724 e Activity-Template -Sauce-Spoon-Closeout-Report. During the project initiation phase, the primary focus was using goals developed by senior stakeholders to identify and define: Run an efficient, profitable business model, Keep up with the growing digital presence in the restaurant industry. Hire new staff if needed 5-10. Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Work with GM @ Downtown location to identiy number of tablets. Configure the tablet and the menu on the tablet. an average daily guest count increased by 10% and to decrease stuff burnout Once the quality management plan is underway with clearly-defined quality standards, you're ready to measure against your standards and can finally . Communicate a solid plan with electrican for proper wiring of tablet 2. 2_-_Project_Planning. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Communication Plan. 2021. Integration of the system with the existing POS system, Benefits: . During the project I: Analyzed project documents and supporting materials to identify project requirements, evaluate stakeholders and problem-solve.

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